Returns & Refunds Policy
At Shopysouq, we want you to be completely satisfied with your purchase. If you’re not happy with a product, our Returns & Refunds Policy is here to help ensure a smooth and hassle-free experience.
You can return products under the following conditions:
Please check the product page for specific return eligibility information.
To initiate a return:
Once your return request is approved, we will arrange a courier pick-up, or you can drop the item off at our return center.
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed as follows:
Some products are not eligible for return or refund due to hygiene, safety, or other reasons. These include but are not limited to:
If you receive a defective or damaged product, please contact our customer service team within 2 days of receiving the item. We will arrange for a replacement or full refund at no additional cost.
Orders can be canceled before they are dispatched. If you need to cancel an order, please do so within 5 days of placing it. If the order has already been shipped, it will be treated as a return.
If you haven’t received your refund within the expected time, please check with your bank or payment provider first. If you still have not received it, contact us at support@shopysouq.com, and we will assist you further.
If you have any questions regarding our Returns & Refunds Policy, please reach out to us at:
We’re here to ensure that your shopping experience at Shopysouq is pleasant and worry-free!
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